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Frequently Asked Questions
Avoid making assumptions! Ensure certainty before reaching conclusions
I have just put the wrong fuel into my car at the petrol station. What should I do?

If you’ve mistakenly filled your car with the wrong fuel, immediate action is crucial to prevent potential damage to your engine. Resist the urge to ignite or start your vehicle, which could exacerbate the problem. Instead, carefully push your car in neutral to a safe location and promptly contact UK FUEL DOCTOR. Our team of certified technicians will swiftly arrive at your location, typically within an hour, to professionally drain the incorrect fuel and have you back on the road with peace of mind.

After driving my car with the incorrect fuel, is it likely that I have caused damage to the engine?

Operating your vehicle under such circumstances can indeed lead to engine damage. Swiftly removing the contaminated fuel is paramount to mitigating potential costly repairs. The extent of damage correlates with the amount of incorrect fuel introduced into your system. In severe cases, the expense of repair might even surpass that of replacing the engine altogether.

Which areas do you cover?

Our professional network spans the entirety of the UK, ensuring nationwide coverage for your convenience. In rare instances where we cannot assist, we collaborate with reputable companies to promptly ensure you receive the necessary support.

What if the damage is considerable and you cannot start my car after the fuel drain?

Rest assured, UK FUEL DOCTOR operates under a “no start, no fee” policy, meaning you won’t incur charges if your vehicle remains non-operational post-service.

Will my insurance cover the fuel drain service costs?

Regarding insurance coverage for fuel drain services, it’s advisable to consult your insurer for clarification. While some policies include provisions for misfuelling incidents, others may require you to cover the expenses independently to avoid escalating premiums.

What is the maximum amount of incorrect fuel that can be tolerated if I recognize my error and refill with the appropriate fuel?

The safe threshold for incorrect fuel intake varies depending on the manufacturer’s specifications. It’s prudent to refer to your vehicle’s manual or consult with the manufacturer directly. Typically, draining the contaminated fuel entirely and replenishing the tank with the appropriate fuel before ignition is recommended.

What should I do if I put the wrong fuel into a hire car?

Rental agreements stipulate immediate reporting of mechanical issues, including misfuelling incidents. The hire company will either coordinate the vehicle’s repair through their contracted fuel drain service or authorize you to arrange the service independently, in which case, UK FUEL DOCTOR is at your service.

Worried about whether our services cater to your specific vehicle model?

Fear not! UK FUEL DOCTOR boasts skilled technicians and specialized equipment capable of addressing misfuelling issues across all vehicle types, including the latest models.

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